Shipping Policy

Shipping

Orders may be delayed due to item availability or credit card verification issues. All estimated order processing times are in business days (not including weekends or holidays). Per our shipping policy please allow 2-3 business days for order processing, plus an additional 1-2 business days during fashion promotional periods of high order volume.

Please note that it may take up to 48 hours after the package leaves our warehouse for the tracking information to appear in the tracking system. To track your order, please click the link included in your shipment confirmation email.

We will contact you via email if there are any issues with your accessories shipping.

Please keep in mind our merchandise is largely handmade and some items are shipping from overseas. Items shipping from overseas may be made to order and may arrive individually from the respective artisan supplier within 45 days.

*Jewelry ships %100 from USA

If you did not receive the product within the guaranteed time (45 days) you can request a refund or a reshipment. If you received the wrong item you can request a refund or a reshipment. If you do not want the product you’ve received you may request a refund but you must return the item at your own expense, and the merchandise must be unused. Once unused merchandise is received and inspected a refund will be issued within 14 days, of receipt.

Please Note:

If Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
If Your order did not arrive due to exceptional circumstances outside the control of Welcome (i.e. not cleared by customs, delayed by a natural disaster).
If other exceptional circumstances outside the control of orchidnoir.com occur

Please Contact Us anytime by sending a message on the Contact Us page or by sending an email to Hello@shoporchidnoir.com

Address for Returns:

13926 Hull Street Rd . Suite #122 . Midlothian, VA 23112 . USA