Shipping Policy

We're open and taking orders. Our delivery partners anticipate shipping delays this holiday season. 

                                           -Don't Delay, Order Today!

• Please note that it may take up to 48 hours after the package leaves our warehouse for the tracking information to appear in the tracking system. To track your order, please click the link included in your shipment confirmation email.

• Orders may be delayed due to item availability or credit card verification issues. All estimated order processing times are in business days (not including weekends or holidays). 

• Per our shipping policy please allow 2-3 business days for order processing, plus an additional 1-2 business days during promotional periods of high order volume. 

                 We will contact you via email to provide order support. 

                                *Jewelry Ships FAST  from Richmond, Virginia USA 

• Please keep in mind our merchandise is largely handmade and occasionally items  are made to order and shipped  from overseas. Items shipping from overseas may arrive individually from the respective artisan supplier within 40 days. In this instance you will be notified. 

• If you did not receive the product within the guaranteed time (40 days) you can request a refund or a reshipment. If you received the wrong item you can request a refund or a reshipment. If you do not want the product you’ve received we offer hassle free returns.  

• Custom or personalized orders are non refundable.  

COVID - 19 Update 

• Jewelry is non refundable - (Due To Sanitary Reasons, To protect the health and safety of all parties) 

Returns: 

To make a return simply, contact us to process the request within (30) Thirty Days of purchase, unless item has shipped from overseas, in this case return must be requested after (40 day) delivery window.  

You must return the item at your own expense, and the merchandise must  be       unused. Once unused merchandise is received and inspected a refund will be issued  in the original form of payment within 14 days, of receipt.

Please Contact Us  anytime by sending a message on the Contact Us page or by sending an email to Hello@shoporchidnoir.com

               Please Note Consider The Following :

1. If your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
2. If your order did not arrive due to exceptional circumstances outside the control of  Welcome  (i.e. not cleared by customs, delayed by a natural disaster, delayed by shipping carrier due to high volume ).
3. If other exceptional circumstances outside the control of orchidnoir.com occur 

Orchid Noire, Inc. DBA Orchid Noir and Pop of Confetti, LLC reserve the right to review returns based on the individual circumstances. If an issue arrises outside of our control a refund may not be available.

Return Address:

                13926 Hull Street Rd  .  Suite #122   .  Midlothian, VA 23112  .   USA